FAQ

Do we accept returns? 

We do accept returns if you are not totally satisfied with the product. Some special made items such as bandsaw blades are not returnable. If you would like to return the order, please fill our online form here.

Where do we ship from? 

We ship most products from our facility in MA. However, we do have warehouses on the West Coast and South East. 

How long does my order take to ship?

Most online orders are processed and shipped within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.

What about freight orders?
Freight orders typically ship within 2 business days but can take up to 1 week depending on the order specifics and logistics.

What is the shipping time for special items?
Custom items may take up to 10 days or longer to ship.

For updates, please contact us directly.

Note: Shipping times may vary due to factors like weather or high demand. For any concerns, please contact us via email or phone.

We appreciate your patience and are here to help.

Why has my credit card been charged if my order hasn't shipped yet?

When you place an online order with us, your credit card is charged at the time of purchase to secure your item, even if it has not yet shipped. This is a common practice to confirm payment and authorize the transaction. Please note:

• Processing Time: Orders are typically processed within 24 hours on business days. For orders placed on weekends or holidays, processing will occur on the next business day.

• Delays: Occasionally, shipping may be delayed due to inventory issues, higher demand, or external factors beyond our control.

If your order has not shipped within the expected timeframe, please contact us for further assistance. We're here to ensure your order is on its way to you as soon as possible.

Can I cancel my order? 

If you wish to cancel your order, please contact us immediately. We will do our best to cancel your order. However, if your order has already been shipped or loaded onto the delivery truck, it may not be possible to cancel. In such cases, please refer to our return policy for further instructions.

My order has not arrived, where is it? 

To track your order, please refer to the invoice emailed to you from sales@sharptool.com, which includes a tracking number at the bottom. If you have any questions about your order's status or cannot find the tracking information, please email us for assistance.

An item I'm looking for is not listed in the store. Help! 

If you cannot find a specific item in our store, please email us at sales@sharptool.com. Let us know what you're looking for, and we will do our best to source it for you.

My item arrived damaged, what can I do? 

If your item arrives damaged, please either refuse the delivery if the damage is severe, or ensure that you sign for the item as damaged. Contact us immediately to report the issue, as we may only have up to 5 days to file a claim for damage. Please retain all original packaging as it may be needed for inspection.

How long have we been in business? 

We've been in business since 1959. We're a third generation family owned business that takes pride in providing a superior customer experience.